Efficiency incentives: Application processing & verification
Provide application data entry, application/invoice quality review, customer/measure/income verification services for multiple program designs.
Utility customer service & sales
Inbound and outbound call handling and customer service support, with industry-recognized service levels.
Utility contact center management: Chat, email and text
Omni-channel communications including web messaging (chat), email and SMS through the customer journey.
Expedited trade ally rebates
Capability that sees faster rebate processing for trade allies as required by the contract or statement of work.
Integrated customer service for incentives and rebates
General support from Integrated Customer Service at CLEAResult is led by our ICS team and includes core scope elements of customer-focused programs such as application and incentive processing, various types of customer interaction, and contact center delivery.
Translation services
In-house support offered by experienced specialists, or third-party support from our diverse supplier partner, Language Service Associates.